While there has been a lot of talk regarding fixing this issue, there has been no action. It wasnt until then I was given information to a financial advisor and she verbally verified she submitted a request that the bill be re-billed to my insurance. Instead, there was another phone on top of the desk with a sign to call the operators leading to the same operators. I had to go to the hospital in person and there was no one ******* the information desk. Im a 24 year old with a college education. (Imagine if I was an 80 year old woman they did that to, its very sad actually). It was very clear she had no intention of resolving the billing issue, nor did the operator previous. That hold transferred me to another representative who explicitly tried to deceive me and divert the situation into the wrong course of action. I called the hospital to ask them to change the charge to my insurance and the first representative said they wanted to put me on a hold for a brief moment while he pulled up my information. While we did not have my member ID number, however it is widely known that searches for coverage are easy to obtain given social security number and name and date of birth, which were provided.Instead of billing my insurance, a bill was sent to me directly as an individual. Id like to file a lawsuit regarding those occurrences.Secondly, the hospital chose not to bill my insurance despite being explicitly given identifying information regarding my coverage. My mother called the cops on the hospital on my behalf and they had to de-escalate the situation. There was no reason to be placed on such a hold multiple witnesses including my mother and the nurse practitioner handling my case explicitly stated theyd be willing to testify on my behalf. Immediately following my report, I was placed in a psychiatric hold.

Davids medical hospital reporting a broken heel, an ear infection, and insomnia.

My medical chart st davids austin