They don't mind if they're served by a chatbot as long as the bot responds to their questions in real time and helps them quickly resolve their problem. Consumers eagerly turn to them to handle minor issues or when they are in a hurry. Research shows that customers have already developed their preferences for chatbots. 🤖 Numbers don’t convince you? Test ChatBot to see how it can help your business.

I gathered a few chatbot statistics to show you how chatbot usage has evolved over the past few years. Companies started willingly implementing chatbots to cope with customer support interactions, improve customer experience, and lower support costs. The chatbot trends show that online shoppers have gotten used to chatbots over the past few years and are more likely to interact with them. To stay afloat, many brick-and-mortar shops turned into ecommerce stores and began facing new customer service challenges. Brands started to develop their chatbot technology, and customers eagerly tested them to see what they were capable of.Īlthough the interest in chatbots started to subside in 2019, the chatbot industry has flourished since the pandemic. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Yet the technology had to wait a bit to flourish at scale. The first chatbot ( Eliza) dates back to 1966, making it older than the Internet. Copy link to clipboard Link copied to clipboard

Chatbot companies to invest in